Do this One Thing For Happy Clients in Your Business

Delegation is great, until your communication breaks. One of the most common reasons communication breaks down between you (or your business) and your clients and/or suppliers is misunderstandings. It’s usually because of a ‘too many cooks in the kitchen’ type scenario. I recommend having a single point of contact for your suppliers, employees, and clients.

This does NOT mean that one person is the only one who can talk to everyone. However, it does mean that you need to determine a way to segment your team into who speaks to who. An easy example is if you have a money question, you only talk to the bookkeeper or accountant. Likewise, if you’re having a software issue, you should speak to your tech-support person, not your assistant.

Jessica HansenMarch 18, 2019

How to Take Charge of Your Winning Team

You’re in business, which you started a while ago, and now you’ve made it to the point where you literally don’t have enough hours in the day to do everything you need to get done. Congratulations! What a milestone. And, well, it can also be a headache. You have to hire someone (or someones…) to delegate things to. How can you manage it all? The biggest thing you can do is create a solid communication strategy.

Communication breakdown is the source of most drama between a leader and their team, whether it’s not being clear about the objective, being absent when an answer is needed, or having to field a million questions because the scope of the assignment was unclear. If you want your team to have little to no drama, read on for four ways you can take charge of your winning team for your business.